- Policies -
For over 23 years now we have been a Wolverine authorized dealer; 18 years of those years were our free-standing store in Glen Burnie, MD. We have continued this reputation here in Lubbock with our commercial accounts.
Now we look to expand our efforts to through modern internet sales, we strongly believe in earning customers and in customer retention. We do this by giving our customers a quality product at a fair price. We don’t sell inexpensive or inferior products or boots. Anyone else can do that. We also pride ourselves on getting you the right boot for the right job that’s why on our website, you will see which boots are good for which particular job.
If you ever have a question about our product or service, never hesitate to reach out to us. We thank you in advance for your business!
Returns/ Exchanges
We are happy to accept the return of a purchase you recently made as long as the product is still brand new with the box. We cannot accept any boot that has been worn outside. The boots must look brand new. We allow you to do this within 30 days of purchase. We will handle exchanges the same way.
​
Warranty
Our warranty is straight forward and easy to understand. Remember a warranty is only as good as one wants it to be. Usually there are more of a disclaimer to protect the retailer instead of looking out for the customer. Our Wolverine boots are warranted from six (6) months to nine (9 months total) where we will try very hard to meet you half way on the purchase of new pair of boots. You must ship your existing boots back to us first. It might be the inside lining, sole separation, a broken shank, or some other manufacture defect. What the warranty does not cover is how long the sole life will last as we all wear out our soles differently. The other item our warranty does not cover is the water-proof language. Even thought the boots may say “Water Proof” these are very WATER RESISTANT but they are not a rubber boot. Step in and out of water without any problems, just don’t stand in water for a prolong period of time.
Just remember the only problem we can’t solve is the problem we don’t know about.
​
Sizing and Fit
Men's: 7-14 (1/2 sizes up to 11.5 in Men's, EW width, size 14 not available)
Women's: 5-11 (1/2 sizes up to 9.5 in Women's, W width, size 11 not available)
​
Wolverine footwear is made in a array of widths in order to provide our customers with the best fit possible. See chart below for width description:
N = Narrowest width
B = Narrow width
D = Average or medium width
M = Equal to a "D" or medium width
E = the narrower of the "wide" widths
W = Equal to an "E" or wide width
2E or EW = Extra wide width
3E = A little more wide than a 2E
4E = Wolverine's widest width offering
​
*not all widths are available
​
Follow these directions below recommended by Wolverine for proper fitment of the boots:
​
-
Tap your heel back in the heel cup and lace the boot. The boot should feel snug across the ball,
around the instep, and in the heel. The arch should be comfortably supported and the toes
should be free to wiggle and curl. -
The toes should not jam into the front of the boot. Check this by lightly tapping the toe of the
boot into the floor. If the boot fits correctly, the toes should gently touch the end of the boot
​